Customer Service Advisor - Macildowie Recruitment and Retention : Job Details

MACILDOWIE is proud to partner with this amazing company on supporting them with Temporary recruitment for there Customer Service team This is a full time role which is fully office based. You will have the following knowledge and experience:Demonstrable Customer Service experienceExperience of communicating with customers effectively via the telephone and Email.A genuine desire to always help customers in their actions and the tone they use.Excellent communication and interpersonal skills - to deal with a range of people inside and outside of the business.Proven general IT skills such as Word and Excel.Can work individually and as part of the team.Must be self-sufficient and have the ability to manage your time effectively.Exceptional attention to detail.Cheerful disposition with a flexible and positive approach to work and others.To demonstrably promote the brand, ethos, and values in a professional and friendly manner at all times.Proven ability to build effective relationships with stakeholders within and outside of the Customer Services department.Primary objective of the job:Responsible for taking care of customer service through via the phone and Email. You are a best-in-class Customer Service operator with experience in supporting customers.As our Customer Service Advisor, you will be the primary point of contact between our business and our customers. You will support and advise customers, who are placing orders, require product information and styling advice. In addition, you be the first point of contact for complex queries and complaints, taking full responsibility for any issue raised and seeing it through to a positive resolution. In doing so you will strive to gain and retain customers by offering a service that continuously improves our customer's experiences and enhances the brand.You will proactively take ownership of your personal development, seeking to continually improve your skill set.What you'll be doing:Contributing to the department achieving pre-determined SLAs for Emails and phone interactions.Proactively handling customer escalations in a timely fashion and with an appropriate outcome.Adhering to and promoting all Health and Safety regulations.Successful candidates must be fully available during this time period.What you'll need:Demonstrable customer service experience, in a multi-channel environment.Experience of communicating with customers effectively via the telephone and Email.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.