Customer Service Advisor - Residential Management Group Ltd : Job Details

CUSTOMER SERVICE ADVISOR

NORTHWICH OFFICE BASED

FULL TIME & PERMANENT

Salary: £23,480

Our next Start Date is Monday 14th October 2024

RMG is growing and its medium sized inbound Customer Service Contact Centre has exciting opportunities for permanent Customer Service Advisors, to join our supportive team based in Northwich.

To be considered for these opportunities, you must be able to work a rota’d shift between 8am and 8pm and be fluent in both written and spoken English.

As a Customer Service Advisor in our Inbound Customer Contact Centre, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You’ll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.

Our next start date is Monday 14th October. Please note that due to our structured and comprehensive training schedule, no holidays or appointments can be taken for 1 month from 14th October, to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.

What will I be doing day to day?

• Respond to inbound customer contacts/queries (via phone, email or online chat) providing advice, guidance and services/solutions to meet customer needs.
• Ensure all transactions with customers are accurately recorded on their computer-based records.
• Process all documentation resulting from customer contacts ensuring information is passed to colleagues to action.

What hours will I be working?

Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customer’s queries. You’ll be working a shift rotation working a 7.5hr shiftbetween 8am and 8pm, Monday to Sunday, working 1 weekend in 4, with days off in lieu. You must be able to work between 8am and 8pm on Saturday and Sunday also.

What are we looking for from you?

We’re looking for self-motivated people with a positive attitude. Previous customer service experience is required and if you have the right skills and attitude, you can really forge a career within RMG.

It’s a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.

Ideally, we’re looking for…

• First class customer service skills is essential, where providing a great service just comes naturally to you!
• Excellent listening skills
• Excellent communication skills both written and verbal
• Working knowledge of Outlook, Excel and Word
• Able to carry out instructions quickly and accurately and the confidence to ask if unsure
• Good organisational skills with the ability to work to deadlines

What does RMG have to offer our Contact Centre Customer Service Advisors?

• A 37.5 hour working week with a salary of £23,480 – equivalent to over £12.04 per hour
• 25 days holiday plus Bank Holidays plus never work your birthday (with the opportunity to add an additional 2 days annual leave)
• Free onsite parking
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• A comprehensive induction / training period – so you know you will be confident when speaking with customers
• Dedicated Team Leader support
• Join a small, friendly and supportive team - don't just take our word for it... what do our existing Customer Service Advisors say about us?

"I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich