Customer Service Advisor - Reed : Job Details

• Contract: Permanent, Full-time
• Location: Sheffield
• Salary: £24,000 per annum

We are committed to delivering exceptional customer experiences and building lasting relationships with our clients. We are seeking a dedicated and enthusiastic individual to become an integral part of our dynamic team in Sheffield.

• Handle inbound and outbound calls with professionalism and courtesy.
• Address customer enquiries, concerns, and complaints efficiently and effectively.
• Provide accurate information about our products and services to customers.
• Resolve customer issues promptly and escalate to relevant departments when necessary.
• Maintain detailed and accurate records of customer interactions.
• Meet performance targets and contribute to team goals.
• Continuously update knowledge of company products, services, and policies to provide the best support.

• Previous experience in a customer service role, preferably in a call centre environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and keen attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using computer systems and software applications.
• A positive attitude and the ability to work well as part of a team.

• Comprehensive training program to ensure you are well-prepared for the role.
• Opportunities for career growth and development within the company.
• A supportive and inclusive work environment that values each team member.
• Competitive salary and benefits package, including health insurance, paid time off, and retirement plans.
• Flexible working hours to help maintain work-life balance.
• A comfortable and welcoming office environment to enhance your work experience.