Customer Service Advisor - Matchtech : Job Details

My client, a prominent company in the water sector, is currently seeking a dedicated Customer Service Advisor to join their team.

• Providing exceptional customer service by handling enquiries and resolving issues efficiently
• Managing administrative tasks to support the customer service team
• Maintaining accurate records and documentation
• Following the company's procedures and policies to ensure consistent service delivery
• Communicating effectively with internal teams to resolve customer issues
• Operating within a 4-day on, 4-day off shift rota

• Experience in customer service, preferably in the utilities sector
• Strong administrative skills and attention to detail
• Ability to work effectively within a rota-based schedule
• Excellent communication skills, both verbal and written
• Proficient in using standard office software and systems
• Strong problem-solving abilities and a customer-focused approach

• Competitive hourly rate
• Exposure to the water utilities sector
• Supportive work environment
• Opportunities for professional development

If you are a proactive Customer Service Advisor with strong administrative skills, we would love to hear from you.