Customer Service Advisor - red recruitment : Job Details

Red Recruitment is recruiting a Customer Service Advisor to join our client, a growing business with great opportunities to build your knowledge of the financial services industry. They are a specialist insurance provider with over 40 years of experience helping people secure motor insurance across all of the UK.

This position is a fast-paced, customer-focused sales position working in a friendly, target-driven inbound sales environment. The salary is between £24,255 - £27,876 per annum and includes a £2,000 performance-related bonus. This role is located in Formby and is full-time.

Benefits and Package for a Customer Service Advisor:

• Salary: £24,255 - £27,876 per annum including £2,000 performance related bonus per annum
• Hours: 37.5 hours per week, 3 week rolling rota, hours between 8am - 8pm and 1 in 3 Saturdays 9am - 12.30pm
• Contract Type: Permanent
• Location: Formby
• 31 days annual leave including bank holidays
• Additional buy and sell holidays
• Company sick pay scheme
• Company paid maternity and paternity leave
• Generous company pension scheme
• A comprehensive mental health support system
• Cycle to work scheme
• Free eye test vouchers
• Charity fundraising events
• Regular employment engagement

Key Responsibilities of a Customer Service Advisor:

• Reviewing and allocating renewal invite lists
• Checking policy data accuracy
• Ensuring client records are updated appropriately
• Handling inbound and outbound calls
• Renewing policies compliantly
• Responding to customer renewal queries

Key Skills and Experience of a Customer Service Advisor:

• Previous sales or customer service experience is required
• Insurance experience is preferable but not essential as full training will be provided
• Excellent IT and data entry skills
• Good communication skills is essential as you will be speaking to a variety of people
• Excellent administrative skills, as well as great attention to detail
• You should be a pro-active thinker, with the ability to solve problems independently
• You should be able to work towards targets and KPIs

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)