Customer Service Advisor - SVB Solutions : Job Details

Customer Service Advisor (Hybrid - 2 Days Working from Home -WFH)

Warwick, Warwickshire

Salary: £24,000 + Benefits (Private Healthcare, Death in Service, Critical Illness Cover, Employee Discounts, Social Events, and More!)

Are you seeking a customer service role with excellent work-life balance, no shift work or weekends? Do you want structured training and a clear path for career progression? This could be the perfect opportunity for you!

Based in modern offices in Warwick, with free parking and easy access to the A46, Warwick town centre, and a short walk from Warwick Parkway train station, this role offers a hybrid working model—2 days working from home each week.

Ideal for candidates with experience in customer service, retail, hospitality, or healthcare, this position offers full training to help you transition smoothly.

Key responsibilities of a Customer Service Advisor:

• Support clients through inbound and outbound calls, live chat, emails, and web inquiries.
• Handle administrative tasks to ensure smooth operations.

What you’ll need to succeed as a Customer Service Advisor:

• GCSEs in English and Maths.
• Strong communication and interpersonal skills with a positive, confident attitude.
• Previous experience in customer service, complaints resolution, administration, contact centres, retail, hospitality, or healthcare.
• Proficiency in Microsoft Office and general IT literacy.
• Ability to multitask, input data, and maintain client interactions efficiently.

If you’re ready for the next step in your career as a Customer Service Advisor, with a reputable company, apply today!