Customer Service Advisor - Reed : Job Details

We are currently recruiting for a Customer Service Executive to join our client on a temporary basis for 6 months

This position acts as the primary liaison with customers. The Customer Service Representative professionally manages the orders, providing support from order inception through to shipment. This role advocates for customers within the organisation, handling order entries and addressing customer queries and issues.

Key Duties and Responsibilities

Essential duties include, but are not limited to:

• Validate and process requests.
• Create and maintain accurate Item Master files.
• Facilitate the order lifecycle, ensuring effective internal and external communication.
• Provide administration support to agents and partners.
• Initiate or modify customer setup data, ensuring accurate Customer Master file management.
• Prioritize daily operational objectives of the department.
• Adhere to and comply with ISO 9001:2015 processes and work instructions.
• Contribute to achieving departmental objectives, metrics, and targets in line with Corporate Strategic Goals and the Department Business Plan.
• Raise Credit Notes when required.
• Use the CRM to communicate pertinent customer interactions to the Sales team.
• Utilise Business Information tools for reporting requirements.
• Comply with all statutory requirements, including health and safety regulations.
• Understand and fulfill responsibilities under the company’s equal opportunities policy.
• Adhere to and promote all company policies and procedures, including those related to HR and health and safety.
• Undertake any other reasonable duties as directed by the Line Manager.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

• Customer Service: Responds promptly and professionally to customer queries regarding orders and contracts. Accurately inputs data into the ERP system and follows agreed-upon processes to meet business, agent, and customer needs. Builds professional relationships with colleagues, customers, agents, and service providers.
• Interpersonal Skills: Exhibits drive and enthusiasm for customer service excellence. Demonstrates a professional demeanor and can multitask effectively in a time-sensitive environment.
• Organisational Support: Communicates and liaises courteously within the department and inter-departmentally, supporting company objectives.
• Quality: Demonstrates accuracy and consistency while following processes through various tasks and projects.
• Skills: Demonstrates strong IT skills, including intermediate-level proficiency in Microsoft Office.

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin