Customer Service Advisor - Infinity Recruitment Consultancy Ltd : Job Details

Are you seeking a Monday to Friday Customer Service role?

Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience?

Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm / 8.30am - 5.00pm / 9.45am-6.00pm Monday to Friday.

Responsibilities

As Customer Service Advisor, you will be responsible for:-

• Taking inbound customer calls
• Assessing customer needs
• Transferring the call to the correct internal team for assistance & resolution
• Responding and dealing with customer emails
• Reporting any complaints / problems to management team
• Working to SLA's and call handling targets.
• You will also provide reception cover from time to time, meeting and greeting visitors, issuing visitors badges.
• Dealing with incoming and outgoing post
• Providing administrative support
• Booking meeting rooms
• Updating company database & company documentation.

Skills required

To be considered for our Customer Service Advisor vacancy it is essential that you have:-

• Excellent clear and concise communication skills.
• Friendly & professional telephone manner.
• You will ideally be experienced working within a similar telephone based customer service position or will have worked within a position where you are communicating on a daily basis face to face with customers.

Benefits

Salary £23,808, 25 days paid holiday plus bank holidays, annual bonus, pension, career progression and a range of other benefits

Send your CV now for immediate consideration.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.