Customer Service Advisor - Reed : Job Details

Technical Customer Services AdvisorChessingtonPermanent, Full Time, 38.5 hours per weekThe Technical Customer Services Advisor will be a key member of the technical support team, responsible for resolving technical aftersales issues, from warranty claims to operational concerns. This role requires excellent problem-solving skills and a customer-focused mindset to provide effective solutions for our global customer base.

Job Description:

• Handling technical phone calls/emails from our worldwide customer base as well as internal departments and providing solutions using the internal knowledge base
• Process all warranty claims & tracking progress to a successful conclusion.
• Accurately maintain the CRM system
• As part of a team be responsible for stock management & rotation in warranty warehouse
• Managing and tracking of all outsourced repairs.
• Participate and contribute to team meetings and other company events across the organisation including occasional work at exhibitions or installations.
• To take reasonable care for health and safety of themselves and others who may be affected by their acts or omissions.
• To ensure that work area is kept clean, tidy and free of hazards and that good housekeeping is maintained at all times.
• Ensure all gaming products are fully compliant and machines are correctly labelled.

Personal Attributes:

• Self-motivated with strong resilience and persistence.
• Results-driven, committed, and trustworthy.
• Reliable, with excellent time management and punctuality.

Essential Criteria:

• Minimum of 1 year of experience in a customer-facing environment or technical call centre.
• A strong interest in technology and electronics.
• Proficiency in troubleshooting basic technical issues.
• Familiarity with Windows and MS Office applications.
• Excellent verbal communication skills and confident telephone manner.
• High level of initiative with strong teamwork and collaboration skills.
• Excellent organisational, problem-solving, and communication abilities.