Customer Service Advisor - The Niche Partnership : Job Details

Are you a Customer Service Representative seeking a fresh challenge? Whether you’re eager to break into finance and accounting or just want a role that offers variety and growth, this is the opportunity you've been looking for!Join a thriving, employee-first manufacturing business in Petersfield, where your wellbeing and professional development are at the heart of everything. This isn’t just another job—it’s a chance to grow your career while making a real impact. As a key player in the finance team, you'll be building lasting relationships with customers, solving payment queries, and helping keep the company financially strong. It’s a varied role with plenty of scope to learn and grow, and you’ll be rewarded with amazing benefits like study support, life insurance, and employee discounts on premium products. Plus, there are clear pathways for career development—whether you want to deepen your skills in finance or explore other areas.Reporting to the Accounts Supervisor, you will be responsible for:

• Oversight of around 300 customers and accounts across various sectors
• Engaging directly with customers via phone, email, and letter, resolving queries and ensuring payments are up to date
• Working within a friendly team of 3 credit controllers
• Monitoring the accounts email inbox and dealing with any queries
• Raising credit notes, allocating cash to correct accounts
• Negotiating and agreeing payment plans for collection of arrears
• Putting accounts on hold if payments aren’t met
• Credit checking of customers

What you will need:

• Previous experience in a similar role, such as Customer Service Advisor / Customer Service Representative / Customer Service Assistant / Customer Assistant / Sales Representative / Collections Agent / Credit Controller / Credit Control Clerk / Accounts Receivable Clerk / Accounts Assistant / Finance Assistant
• Confidence in communicating with customers and maintaining excellent customer service
• Working knowledge of credit control is a bonus but not essential as you will learn!

What you will get:

• Study support to help you gain finance qualifications
• Life insurance package
• Employee discounts 
• Free, onsite parking
• Christmas shutdown
• Early finishes on Friday 
• Career development opportunities

If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you!We take your application seriously and WE RESPOND TO EVERY APPLICATION…because getting a job is hard enough.The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.