Customer Service Advisor - PP Associates : Job Details

PP Associates are delighted to be supporting a growing business in Warrington to find a Customer Service Advisor.

As Customer Service Advisor you will be responsible for all types of inbound customer queries. Your role will be busy, fast-paced, and varied. Your role will be office-based and not a callcentre environment and you will be supported by experienced colleagues and your manager.

As a Customer Service Advisor, you will play a pivotal role in ensuring customer satisfaction by:

• Responding to inbound queries related to orders, warranties, defects, and deliveries
• Accurately updating customer query data in our system for team transparency
• Collaborating across departments and with partners to resolve customer issues
• Processing and sending sales orders promptly and accurately to partners
• Preparing and processing customer quotes, including service charges
• Meeting SLA and KPI targets related to response times and resolution outcomes

What We are Looking For:

• Proven experience in a customer service role
• Excellent relationship-building skills with a customer-first mindset
• A calm, empathetic approach combined with diligence and high standards
• Proficiency in IT, with the ability to learn new systems quickly.

Your Opportunity:

• Stability
• Longevity
• Training
• Support
• Career development
• Variety in your role
• Autonomy

Salary & Benefits:

• £26,000 to £30,000 (depending on experience)
• Bonus
• 20 days holiday (increasing to 23 after 1 years’ service, and 25 after 3 years’ service)
• Company pension