Customer Service Advisor - Juice Recruitment Ltd : Job Details

Juice Recruitment is delighted to be working with a rapidly growing retail business, with the appointment of a Customer Service Associate to join their vibrant team!

This company goes that extra mile for their customers and aims to provide a seamless service. With this in mind, they are looking for a customer-focused individual to join their team, bringing fresh enthusiasm to the role and a positive attitude!

Key Responsibilities:

• Customer Communications: Manage the customer service inbox and resolve inquiries via phone or email promptly.
• Delivery Coordination: Liaise with drivers and customers to arrange schedules and delivery requirements.
• Administrative Tasks: Complete daily, weekly, and monthly administrative processes efficiently.
• Follow-Up: Ensure customer satisfaction after sale is complete.
• Retention Efforts: Handle cancellation calls and work to retain customers.
• Collaboration: Work closely with other departments to improve services based on customer feedback and maintain accurate records of interactions.

You will have:

• Experience in a call centre or similar customer-focused environment, 1-2 years.
• A customer-first attitude, with the ability to quickly build trust and understand customer needs.

Extra details:

• Monday to Friday, 9am - 5pm. 1 in 4 Saturdays, 9am - 1pm (WFH) and paid as overtime.
• Must have own vehicle, no public transport links to Hallen.

If this sounds like the next opportunity for you, then please apply!