Customer Service Advisor - Talk Staff : Job Details

We are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits.

To be considered for the role, you’ll require the following essentials:

• Proven experience of providing excellent customer service
• Natural problem solver
• Excellent communication skills
• Excellent telephone manner
• Previous Call Centre experience is desirable, however not essential.
• Have a strong knowledge of Microsoft applications and web-based platforms
• The ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.

Within this position, you’ll also be:

• Your main focus will be to liaise with customers who contact our Client via telephone, email, SMS,  live chat or Whats app
• Understanding customers situation and providing the best solution to provide an outstanding customer experience
• Ensure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in place
• Display a professional customer service whilst identifying potential opportunities to maximise processes and targets

Salary is £25,000

Various shifts between 8am and 6pm including some weekends

Annual bonus scheme

25 days holiday plus banks

Extensive training for all employees

Development Programme

Wellbeing programme

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

See our website for more details and jobs available - http://jobs