Customer Service Advisor - Certas Energy : Job Details

We are looking for Customer Service Advisor's to join our Domestic Sales team, in our Birchwood HQ.

This is a TEMP position with an urgent start until end of March 2025

Location: Warrington, Birchwood Park - Free onsite parking.Contract: Temporary (Asap - March 2025)Hours: Monday to Friday, 8am - 5pm (Office based)2 in 4 Saturdays, 9am - 12:30pm

We are looking for Customer Service Advisors to join our Domestic Sales team at Certas Energy.

If you are passionate about delivering a great customer experience, enjoy working in a fast-paced environment, and have strong sales and communication skills, this is an exciting opportunity for you!

As a Customer Service Advisor, you will be the first point of contact for our domestic customers looking to place fuel orders.

You’ll deliver exceptional service and handle complex queries.

Key responsibilities include:

• Handling inbound calls from domestic customers who want to place orders for fuel.
• Asking security questions to validate customer identity.
• Supporting vulnerable customers, ensuring their needs are met with care.
• Addressing customer queries, such as late deliveries, and offering solutions to resolve issues.
• Ensuring customer details and orders are accurately recorded.
• Promoting additional products and services where relevant to meet customer needs.

What We are Looking For:

• Customer-focused individuals who demonstrate empathy and patience.
• Experience in selling and cross-selling is desirable.
• Strong listening skills, and the ability to communicate clearly and confidently.
• A proactive, solutions-focused approach to resolving customer issues.
• A team player who is self-motivated, resilient, and results driven.

At Certas Energy, we believe in putting the customer first. We are committed to:

• Empathy: Understanding our customers’ needs and providing a supportive experience.
• Customer-Focused: Always aiming to deliver the best service and build lasting relationships.
• Solutions-Focused: Finding quick, effective solutions to any issues our customers may face.

What We Offer:

• Competitive salary with a generous on target earnings.
• 25 days annual leave
• Option to purchase, sell, or carry additional annual leave.
• Annual volunteering day.

If you’re a compassionate, customer-focused individual who enjoys working in a results-oriented environment, we’d love to hear from you!

The successful candidate will be offered the position on Certas Energy terms and conditions of employment.

Certas Energy Ltd is an Equal Opportunities Employer