Customer Service Advisor - The Business Connection Group : Job Details

This is a great opportunity, working for a well-established company based on the outskirts of Chester as a Customer Service Advisor. As a Customer Service Advisor and key member of a well organised and highly motivated Operations team, you will provide support to the Service Team in a timely manner, in line with the company’s standard operating procedures and best practice.To apply for the Customer Service Advisor, it is essential you have proven recent customer service experience gained within a fast paced, payroll environment as well as strong communication skills. You will be a problem solver, have the ability to multi task and build strong working relationships with clients and customers.

Monday-Friday. 37.5 hours per week. 8:30am-5:00pm / 9am-5:30pm.

Benefits include 25 days' holiday plus bank Holidays; company pension; private medical insurance; health and wellbeing programme; enhanced maternity/paternity; and social events!

Key Responsibilities:

• Deliver and maintain a professional service.
• As part of the team that manage the first response for inbound calls.
• Answer client queries, that vary in urgency and complexity, both telephone and email.

• You will be first response for inbound calls, managing the query in line with the company process.
• Deal with all inbound communications including emails, letters, website enquiries, registration forms in a timely manner.
• Follow the current business model and company compliance procedures, to ensure the applicant understands the full benefits and the choice of solutions available to them.
• Assist the Business Development Executives with communicating the progress of sales leads to clients.
• Use the Customer Relationship Management system (CRM), to ensure all actions are completed within a timely manner.

Essential Skills:

• To apply for the role, it is essential you have proven recent customer service experience - 1-2 years in a call centre environment, or similar

• Five GCSEs (Grade C or above) or equivalent.
• The ability to understand legislation that relates to our business.
• Customer Service/Client management expertise.
• Experience of working in a team in a customer service environment.
• Excellent communication skills.
• Team player with an ability to work well under pressure
• IT literate (Microsoft and internal database systems).
• Open minded approach to new initiatives.

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.