Customer Service Advisor - Morgan Jones : Job Details

Are you passionate about delivering excellent customer service?

Job Title: Customer Service AdvisorLocation: Broadstairs, KentSalary: £23,740 per annum

Maternity cover

About the Role

Our client, the UK’s largest signage maintenance company, is expanding their team and looking for a proactive and well-organised Customer Service Advisor to join their growing department. You’ll be joining a friendly, experienced team that plays a key role in supporting clients, managing queries, and ensuring projects run smoothly.

Key Responsibilities:

• Answering customer enquiries via phone and email, providing clear and accurate information.
• Liaising with field engineers and other departments to resolve issues and provide status updates.
• Logging new job requests, maintaining service levels, and ensuring timely response to customer needs.
• Resolving technical problems, performing regular checks, and managing customer expectations.
• Handling customer complaints effectively, aiming for swift and positive resolutions.
• Preparing reports using Excel and updating client portals with relevant information.
• Supporting other departments when needed, ensuring the smooth running of business operations.

What We’re Looking For:

• A confident and professional communicator with strong organisational skills.
• Ability to thrive in a fast-paced environment and enjoy problem-solving.
• Proficiency in Microsoft Office, particularly Excel (this will be tested).
• Helpdesk experience and good customer service skills are essential for this position.

Working Hours:

• Monday to Friday, 08:30 - 17:00 (40 hours per week, with 30 minutes unpaid lunch).

Benefits:

• 25 days annual leave plus 8 public bank holidays.
• Life insurance (4x basic salary).
• Company pension scheme (5% employer contributions after 3 months).
• Membership to a Healthcare Cashback Plan (after probation).
• Cycle to Work Scheme (after probation).

Why Apply?

This is a fantastic opportunity to join a dynamic and growing company where you can make a real impact on customer satisfaction. If you’re passionate about delivering excellent service and enjoy working in a busy, supportive environment, this could be the perfect role for you.

How to Apply:

If you feel you have the skills and experience to excel in this role, apply now! We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate must provide proof of right to work in the UK and may be subject to a basic DBS check.

Our client is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About Morgan Jones:

Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.

Due to the high volume of applicants, we see, that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

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