Customer Service Advisor - Reed : Job Details

We are currently recruiting on behalf of our key client based in Brighouse who are looking for a temporary Customer Service Advisor - immediate start.

Office based - hours of work Monday to Friday 8.30 - 4.30 (with flexibility on start/finish eg 9.00 - 5.00)

You will be working within a friendly and dynamic team who value teamwork, efficiency and a positive work atmosphere. 

Key Responsibilities:

• Respond to customer queries via a ticketing system.
• Handle inquiries related to orders, including tracking, faulty parts, missing parts, and assembly questions.
• Provide timely and accurate information to customers.
• Collaborate with other departments to resolve customer issues.
• Maintain detailed records of customer interactions and transactions.
• Ensure customer satisfaction by delivering high-quality service.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in using ticketing systems and other customer service software.
• A friendly and approachable demeanour.
• Previous experience in a customer service role is preferred.

Benefits:

• Competitive hourly salary
• Car parking
• Supportive team environment.
• Opportunities for professional development.