Customer Service Advisor - Macildowie Recruitment and Retention : Job Details

Customer Service Advisor

Are you ready to supercharge your career in the automotive industry? We're looking for a dynamic and customer-focused Customer Service Advisor to join our vibrant team. This isn't just a job - it's your chance to make a real impact, deliver world-class service, and be part of a fast-paced, exciting industry that's always on the move.

Why Choose Us?

• Be the Champion of Customer Satisfaction: Be the friendly, knowledgeable, and reliable face of our brand that customers rely on.

• Every Day is an Adventure: Solve challenges, collaborate with brilliant teammates, and create unforgettable customer experiences.

• Unlock Your Potential: Benefit from tailored training, career progression opportunities, and a supportive work environment that celebrates your success.

What You'll Be Doing:

• Customer Champion: Be the first point of contact for customer enquiries - via phone, email, or in person - making every interaction positive and memorable.

• Problem Solver Extraordinaire: Resolve customer complaints with confidence, turning challenges into opportunities to shine.

• Team Collaborator: Work seamlessly with sales and technical teams to deliver tailored solutions that exceed expectations.

• Process Pro: Manage orders and payments with precision using our cutting-edge systems.

• Data Guru: Keep customer records updated and accurate in our CRM systems.

• Service Superstar: Coordinate after-sales services like vehicle servicing and schedule management, ensuring everything runs like clockwork.

• Behind-the-Scenes Hero: Assist with essential administrative tasks to keep everything running smoothly.

What You Bring to the Table:

• Proven experience in customer service, ideally in the automotive sector.

• Exceptional communication skills and a knack for making people feel valued.

• A proactive, can-do attitude and a talent for thinking on your feet.

• Stellar multitasking abilities and a calm head under pressure.

• Proficiency in Microsoft Office and CRM systems.

• Bonus points for automotive knowledge - but if you're willing to learn, we're ready to teach!

What's in It for You?

• Earn Big, Feel Valued: Competitive salary and a benefits package that rewards your hard work.

• Grow Your Career: Progression opportunities tailored to your ambitions.

• Join the Dream Team: Work with supportive colleagues in an environment that champions collaboration and innovation.

• Exclusive Perks: Enjoy amazing discounts on automotive products and services.

Ready to Hit the Accelerator Pedal?

If you're passionate about delivering exceptional service and making a difference, we want to hear from you! Take the wheel of your future and apply today to join a team that's as driven as you are.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.