Customer Service Advisor - Reed : Job Details

Customer Service Advisor

• Location: Golders Green
• Job Type: Permanent
• Salary: £28k-£30k

The company:

A leading, global technology company with a track record of success. Due to growth, they are looking for a Customer Service Advisor to join their office in Golders Green.

Day-to-day of the role:

• Working either 2pm to 10pm, or 10pm to 6am
• Provide day-to-day client support via Livechat, emails and via the phone
• Case management, addressing feedback and complaints, and ensuring a high-quality service
• Adhere to operational processes and policies while maintaining client and internal documentation in compliance with GDPR
• Maintain regular communication with team members to share learning experiences and promote a consistent service quality

Required Skills & Qualifications:

• Experience in a customer support advisor role within an office & team environment
• Proficient in the Microsoft suite and the nack to learn new things in relation to IT products quickly
• Strong communication skills, both verbal and written
• Ability to prioritize multiple tasks at once
• Strong team player with the ability to work independently

Benefits:

• Competitive salary and job benefits
• Opportunities for personal and professional development
• A supportive and dynamic work environment