Customer Service Advisor - Gap Personnel : Job Details

We are delighted to be recruiting for Customer Service Advisors for a Client with a fantastic set up in a established business in South Shore Blackpoo!

This role is an easy commute for people based in Blackpool, Layton, Bispham, Poulton Le-Fylde, Lytham, ST'Annes, Kirkham and Warton.

Customer service Advisor Salary: £25,500 (overtime available)

Customer service Advisor Hours: 45 hours between 8am- 8pm

Customer service Advisor company benefits:

-Onsite Parking

-Great onsite facilities

-Overtime opportunities

Customer Service Advisor roles and responsibilities:

• Receiving incoming calls.
• Incident Management from initial call to completion.
• Obtaining and accurately recording order numbers
• Progress chasing job sheets from Service Providers for work they have completed
• Inputting data on to our in house system.
• Allocating jobs to relevant service providers.

• Filing job sheets awaiting order numbers by relevant service providers
• Scan Job sheets to the relevant service request to aid the authorization process.
• Collate Service documentation.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Customer service Advisor Key competencies:

• Strong Communication Skills.
• Multi tasking and organisational skills.
• Good administration skills
• Strong attention to detail.
• Ability to work well in a team and also work off own initiative.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

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