Customer Service Advisor - Reed : Job Details

Are you someone with a passion for health and wellbeing who cares about making people feel good? Our customer service colleagues are the face of AXA Health, and we’re expanding our remarkable team. Here at AXA Health, we’re looking for individuals with a 'Know You Can’ mindset. So, if you’re a great communicator, a good listener, confident and positive in all that you do, you could fit right in!

At AXA Health our customer service teams enjoy a friendly, flexible working environment, a competitive starting salary and great benefits. These include a generous holiday allowance, wellbeing support and the opportunity to learn, develop and progress in one of the world’s biggest and most successful global companies. We welcome people from all backgrounds, life stages and lifestyles, you don’t need experience in financial services or insurance or have a degree.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• You’ll benefit from fully supportive training, which will give you the skills and confidence for your role.
• Answer calls from people going through various health problems (from physio to cancer treatment) and advising them on their claim.
• There may be times where you’ll need to decline a customer request too. This will involve using judgement to take responsibility for gathering information and finding out answers, putting your customer’s interests at the heart of every decision you make

Working Hours & Shift Pattern:

With our customers in mind, our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. We’ll require you to work 37.5 hours a week on a rota basis and we compensate you for this with a generous shift allowance. We champion wellbeing and a work life balance, you will know well in advance the shift patterns you will be working each week, so you can plan around your hours.

Induction & Training:

Induction Dates: 03/02/2025, 10/02/2025 & 17/02/2025

Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA.

What you’ll bring:

• No previous experience is required, if you're looking to start a career, make a sector change or are looking to enter a head office environment from customer facing or retail environment, we'd love to hear from you!
• Ideally you'll have a friendly and approachable manner and be a great team player.
• You'll have a genuine desire to help others and possess a strong willingness to learn.
• Excellent organisation and time management skills, you'll be comfortable managing multiple priorities.
• Excellent written and verbal communication skills.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £27,930
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

#LI-Hybrid #FeelgoodHealth

About AXA:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.