Customer Service Advisor - Middletons Tours : Job Details

As a Middletons Tours Customer Service Advisor, you’ll be responsible for maintaining the seamless operation of the business by preparing important information to send to customer, handling sales enquires over the telephone and email, and be active in your search for generating business, whilst also managing existing accounts to maximise profitability. Your main focus will be the customer and working on solutions that best suit the customer’s needs as well ensuring our high customer service level is continuously maintained. You will need to be responsible for your own desk, work effectively independent and also display teamwork skills by working with other members of our team.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.

Role and Responsibilities:

• To provide the highest levels of customer service by providing a knowledgeable, courteous, responsible and efficient service, projecting the quality image of the brand and the Company.
• To ensure all customer expectations and requirements are exceeded throughout the sales experience both via the telephone and using email/web bookings.
• To achieve personal sales targets, profit targets and activity levels as required for the role.
• To communicate effectively between customer and supplier to ensure specific requirements are met.
• To be aware of the sales system at all time, continuously communicating with customer regarding outstanding balances, optional bookings, group holds.
• To be sales driven, motivated and see every call as an opportunity.
• To communicate with customer via telephone and email to discuss important information prior to departure.
• Admin duties - assist with room requests, understand the customers needs and liaise with the hotel/supplier to ensure that the they can meet the customers requirements, advise the customer if there is any relevant additional costs.
• Attention to detail is essential. You will need to be diligent, remember key information and have an excellent and professional telephone manner.
• The successful applicant will be highly motivated, efficient and organised. You must be used to working in driven sales environment and possess excellent communication and customer handling skills.

Are you the right candidate?

• We’re looking for someone with strong knowledge of UK and European geography, who has a keen interest in the products we offer and the Coaching Industry.
• You’ll possess the ability to analyse and resolve complex issues, you’ll be an excellent problem solver with a love of thinking analytically.
• We require someone who can support peers involving numerous and varied internal & external stakeholders with differing interests and priorities. You’ll have excellent stakeholder management skills and will be able to work efficiently in an organised manner.
• You’ll be confident with standard Microsoft packages such as Excel, Word and PowerPoint with the ability to quickly grasp new IT systems.
• It is imperative that you possess excellent communications skills. You will have a collaborative approach with the ability to work effectively with leadership and the wider team.
• You’ll possess the ability to manage your own day effectively, whilst prioritising your own tasks.
• It is imperative that you possess excellent communications skills. You will have a collaborative approach with the ability to work effectively with leadership and the wider team.

We require someone who strives for success. There is the potential with this role to grow . You will achieve further responsibility and additional wage increase if desired.

And finally, we are looking for an individual with a resilient approach to change and challenging tasks, you’ll have determination to deliver the company’s long term vision with the ability to display excellent interpersonal and communication skills.

This is a fantastic opportunity for an individual seeking a rewarding role in a successful and growing team of likeminded individuals. As the next Sales Administration Assistant you’ll have the opportunity to develop your role within the company, providing support to other team members to reach overall goals/targets.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.