Customer Service Advisor - Reed : Job Details

Are you passionate about delivering exceptional customer service? Do you enjoy a fast-paced working environment? Our client is looking for an enthusiastic Customer Service Advisor to join their growing team in Wrexham! 

Job Title: Customer Service AdvisorLocation: WrexhamSalary: £24,000Job Type: Full Time - Permanent

As a Customer Service Advisor, you'll be the first point of contact for our valued customers, handling inquiries, booking appointments, and providing comprehensive support throughout all stages of service and maintenance works. You'll play a crucial role in ensuring effective and efficient administrative operations while maintaining our high standards of customer service.

• Answer and manage incoming calls, obtaining client information and verifying details.
• Resolve customer issues and maintain high satisfaction levels.
• Record conversation notes and customer information on the internal company IT system.
• Allocate resources effectively and monitor PDA usage to ensure optimal performance.
• Provide detailed information and support to residents regarding service, repairs, installations, and electrical works.
• Maintain a central filing system as directed and manage contract-specific KPI demands.
• Liaise with clients, residents, Field Operation Technicians, and Field Operation Managers to ensure seamless service delivery.
• Update client-specific IT systems and maintain administration processes and procedures.
• Perform any other duties as requested by the Customer Service Manager or Head of Administration.

• NVQ in Business Administration or Customer Service is desirable.
• Experience in a high-volume, high-pressure environment.
• Significant experience in a customer service role, dealing directly with the public.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and capable of managing electronic communications.

Ready to take the next step in your career as a Customer Service Advisor? Submit your CV detailing your relevant experience!