Customer Service Advisor - CCA Recruitment Group : Job Details

Are you passionate about providing the highest quality of service to your customers, able to quickly and accurately establish the customers needs and demonstrate compassion and empathy during difficult situations?If the answer is yes then this could be the role for you. CCA recruitment are delighted to be working with our client Tesco Bank who due to continued growth are expanding their Insurance & Money Services team and are seeking experienced Customer Service professionals to join them on this journey.Benefits:

• Competitive salary £22,500 and a discretionary annual bonus of up to 10% per year
• 36 hours per week on a fixed shift basis after 6 weeks training.
• Matched pension scheme with up to 7.5% employer contribution
• Life assurance, up to 5 times your salary.
• Enhanced family friendly policies, including enhanced maternity and up to 8 weeks paid paternity leave.
• Enhanced staff discount for Tesco stores.
• Ongoing training and progression opportunities.

The Role:

• Providing outstanding customer service.
• Supporting customers to service their existing policies via inbound and outbound calls.
• Assisting customers during the claims process, demonstrating empathy and compassion during difficult times.
• Building rapport and a providing a personalised tailored service and experience.
• Working collaboratively as part of a team and using our own judgement to resolve queries.
• Being a positive ambassador for the brand.

Example Shift choices:

Option 1: Monday 8am-8pm Tuesday 9am-8pm Wed&Thurs OFF Friday 9am-8pm Saturday OFF Sunday 9am-2pm

Option 2: Monday 8am-8pm Tues&Wed OFF Thurs & Fri9am-8pm Saturday 9am-2pm Sunday OFF

Option 3: Monday 8am-8pm Tues&Wed 9am-8pm Thurs,Fri & Sat OFF Sunday 9am-2pm

DisclaimerCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 5 years inactivity your CV will be deleted permanently from our database.This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.