Customer Service Advisor - Reed : Job Details

I am recruiting for a leading Warrington town centre-based business who deal with the management of properties. Due to the acquisition of a large number of new properties my client is looking to recruit a Customer Service Advisor on a temporary to permanent basis.

• Salary - £24,855 / £13.66 per hour
• Working Hours: 09:00 – 17:00, Monday to Fridays - 35 hours per week
• 100% Office Based
• Job Type: Temporary to Permanent

The role purpose is to provide an efficient and effective customer contact handling service, ensuring a right first-time approach, and caring customer service is delivered; undertake the processing of associated administrative activity ensuring procedure and timescale compliance.

Day-to-day of the role:

• Ensure all incoming & outbound contacts are logged, information is provided and validated.
• In response to a complex customer query, where first call resolution is not possible, ensure it is passed to the appropriate member of staff or team to allow resolution, ensuring that customer expectations are managed at point of contact.
• Ensure outstanding customer contacts are followed up, contact management information is up to date.
• Communicate effectively and provide advice and information on all aspects of my client’s services.
• General management of meeting facilities.
• Ordering and provision of stationery and general office supplies.
• Facilities and administrative support for company events.

Required Skills & Qualifications:

• Proven experience of delivering excellent customer service
• Background in housing or private lettings beneficial
• IT Proficient– Microsoft Office.
• Excellent communication and organisational skills with a strong customer focus. 
• Proven ability of working to deadlines and prioritising workloads.
• Administrative support 

To apply for this Customer Service Advisor position, please apply online via reed.co.uk.