Customer Service Advisor - Reed : Job Details

Do you have experience within Customer Service or Telesales? Have you worked on Export documentation? Would you like a flexi hours role?

We are seeking a self-starting, confident Customer Service Specialist with a background in telesales and/or customer service for our client in Leamington. This role involves a variety of tasks including direct sales team and customer contact, upselling of goods, sharing product-related know-how, order inputting, and managing dispatch and export processes. If you have a technical mind and a desire for accuracy in your work, you could be the ideal candidate for this position.

Day-to-day of the role:

• Act as a liaison between customers and the operations department, ensuring effective communication regarding purchase requirements and customer concerns.
• Prepare and process all relevant paperwork for domestic and international shipments in line with company procedures and current legislation.
• Administer the company’s export activities, including the preparation and processing of all aspects of export documentation.
• Serve as the point of contact for the Sales Team and customer enquiries relating to orders, product questions, and warranty issues.
• Negotiate freight rates (Road / Air / Sea) and plan transport activities in a cost-effective manner.
• Maintain positive relationships with customers to ensure repeat and return business.
• Suggestively sell products and services to clients, making them aware of all packages and retail options available.
• Display extensive knowledge about products and services and use various methods of customer communication, including online communication, phone calls, and in-person interactions.
• Communicate with operations about order statuses and ensure that orders are ready for customers on time.
• Act as an advocate for customers when communicating product problems and needs.

Required Skills & Qualifications:

• Previous experience in a Customer Service Department.
• Proficiency in MS Excel and Outlook; basic logic formula capability is advantageous.
• Experience using an ERP system is beneficial.
• Strong communication skills.
• Enthusiastic attitude and self-motivated.
• Knowledge and experience in the preparation and processing of export documentation.
• Organised and methodical with a real attention to detail.
• Ability to prioritise workload and manage multiple projects.
• Able to respond well to pressure and show drive and initiative for continual improvement.
• Ability to work well in a team and develop strong working relationships.

Benefits:

• Salary of up to £25K p/a
• Comprehensive training provided against all indicated skill sets.
• 25 days holiday + Bank Holidays
• Opportunity to work in a dynamic and supportive environment.
• Flexible working hours
• Option for hybrid working upon successfully completing probation

If this sounds of interest, please APPLY NOW!