Customer Service Advisor - bet365 : Job Details

As a Customer Service Advisor, you will become part of an exciting, fast-paced and customer orientated team with plenty of opportunities for progression.

Our UK Customer Service department is looking for customer-focused individuals to join us.

Experience is not always necessary; as from your very first day, you are learning and developing vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hands-on training program.

We know that career progression is important, therefore, we invest in you and your career. Our Advisors have the opportunity to be our future Instructors, Team Leaders and Supervisors.

With a worldwide customer base, the position requires a certain level of flexibility working any five days from seven typically between 07:00-20:30.

The starting salary for this position is competitive increasing to £26,208 per annum upon successful completion of training.

In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.

Preferred Skills, Qualifications and Experience

• Excellent listening skills.
• Outstanding communicator.
• Passion for delivering exceptional customer service.
• Willingness to learn.
• Attention to detail.
• Ability to multi-task.
• Effective problem solver.
• Competent computer, literacy and numeracy skills.
• Adaptability.

Main Responsibilities

• Assisting our global customers with their queries.
• Providing a first time resolution to customer queries.
• Using internal tools to assist and take ownership of customer enquiries.
• Resolving customer complaints.
• Liaising with internal departments.
• Escalating queries where necessary.
• Investigating issues thoroughly.
• Promoting safer gambling.
• Maintaining awareness of policies, procedures and licensing requirements.
• Communicating with customers via Live Chat and email.

The benefits of working with us

• Bonus Schemes
• Company Pension
• Employee Assistance Programme
• Employee Discount Programme
• Eye Care
• Income Protection
• Life Assurance
• Life Events and Long Service

The closing date for this position is 10/02/2025.

To apply send a copy of your CV with covering letter to bet365 quoting the position reference CSAD1224RD or click on the link to apply.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.