Customer Service Advisor - Appcast Enterprise : Job Details

What you will do 

Based within our vibrant Customer Support Centre in Manchester (Newton Heath office), our Customer Service Advisors are the first point of contact for all of our ADT Security customers, support with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.

Location: Manchester, Newton Heath (M40 2WL)

What we offer

• Competitive salary

• Paid holidays + Bank Holidays and sick pay

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders including Customer Service

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

• Training on our company values

How you will do it 

• Answering customer service calls in line with company processes and procedures

• Providing customers with advice on how to operate and test their security systems

• Booking engineer visits, liaising with engineers and customers regarding bookings

• Accurately imputing information onto computer systems

• Attending all necessary company training

Required 

• To be customer focused with a proactive, can-do attitude

• We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.

• This is a telephone based role so an excellent telephone manner

• Attention to detail and excellent spoken and written English is essential

• IT literacy

Preferred

• Any contact center or customer service experience will be an advantage.

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