Customer Service Advisor - XPERT-CAREER LTD : Job Details

We are looking for a dedicated and confident Customer Service Advisor to join our dynamic team. The ideal candidate will have experience working in a contact center, possess excellent customer service skills, and thrive in a target-driven environment. This role is perfect for someone who enjoys engaging with customers over the phone and delivering exceptional service.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information, resolve customer inquiries, and address any concerns.
• Deliver exceptional customer service while maintaining a friendly and professional demeanor.
• Meet or exceed individual and team performance targets, including call quality and response times.
• Accurately log customer interactions and update records in the system.
• Collaborate with team members to ensure customer satisfaction and resolve complex issues.
• Stay updated on company products, services, and policies to assist customers effectively.

Key Skills and Experience:

• Contact Centre Experience: Previous experience in a contact center environment is essential.
• Confidence: Comfortable and confident when speaking to customers over the phone.
• Customer Service Skills: A strong focus on delivering excellent service and resolving issues effectively.
• Target-Driven: Ability to work towards and achieve performance targets consistently.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing professional development.
• A supportive and collaborative work environment.
• Opportunities for career growth within the organization.

If you are enthusiastic about providing outstanding customer service and excel in a fast-paced, target-driven environment, we want to hear from you!