Customer Service Advisor - Gordon Yates Limited : Job Details

• Customer Service.
• Problem solving.
• Administration.

Customer Service AdvisorWe are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.This position is initial a 12 month fixed term contract.Who you will be working for?Our Client is a membership organisation located in the City. They are a diverse, engaging and inclusive employer.What will you be doing?As Customer Service Advisor you will act as the first point of contact for students, members, employers, and customers, ensuring a first class and personalised experience is delivered. In addition, you will:

• Be the first point of resolution for all customer and member related enquiries.
• Provide customers and members with advice and guidance on next steps and their ongoing journey with upselling and cross selling  training, qualifications, events and flagship conferences.
• Developing and maintaining excellent communications with other teams to ensure a coordinated approach to all commercial activities.
• Provide support to the Membership Journey Team with assessing applications for student membership, new Associates and Fellows, administering exemptions, handling renewals and upgrades and removals from the register of members.
• Record all customer interaction on the internal CRM.
• Process payments for conferences and events.
• Deal with student queries relating to study and exams.
• Undertake welcome calls to assist onboarding and retention.
• Proactively undertake appropriate follow-up activity to support conversion and retention.
• Actively promote benefits of membership including access to local branches and events.
• Support promotion opportunities and declarations.
• Take payments for memberships and subscriptions.
• Any other reasonable related and required duties.

About you:You will need to have relevant experience within a similar position, problem solving, administering and responding to customer enquiries.  You will need to have a positive outlook and an unflappable approach to your work.You will also need:

• Experience using a CRM.
• Experience operating on the phone, with a track record of success in developing customer relationships
• Excellent listening and questioning skills
• To be computer savvy.
• To be a proactive team player with a customer first, collaborative and solution focused approach
• Exceptional communication skills, both written and verbal.
• Excellent communication skills, both written and verbal.

What’s in it for you?The Customer Service Advisor is a 12 month fixed term contract opportunity.  The working hours are 9am-5pm Mon-Fri with some hybrid working (1 days from home - Friday). The applicable salary is up to £24,150pa (dependent on experience) and increases following a successful probation period.Please click to apply below.