Customer Service Advisor - Michael Page Business Support : Job Details

As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction. You will work closely with other team members to maintain a high standard of service and contribute to the overall success of the company.

Client Details

Our client is a well-established company in Guildford, Surrey, known for its exceptional customer service and innovative solutions. They prioritize customer satisfaction and foster a supportive, collaborative work environment.

Description

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain customer records and update information as needed.
• Collaborate with team members to improve customer service processes.
• Assist with administrative tasks as required.

Profile

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computer systems and software.
• Previous experience in customer service is preferred but not essential.
• A positive attitude and a commitment to providing outstanding customer service.

Job Offer

• Competitive salary and performance-based bonuses.
• Comprehensive training and development programs.
• Opportunities for career advancement within the company.
• Friendly and supportive work environment.
• Employee discounts on products and services.