Customer Service Advisor - Reed : Job Details

• Annual Salary: £22,628 - £23,934 (This will be pro rata for 3 months)
• Location: Welwyn Hatfield
• Job Type: 3-month fixed-term contract, full-time

Are you looking to make a real difference in your next role?

Do you excel in delivering exceptional customer service?

If you're seeking a role with a great work-life balance, look no further.

Working hours Monday to Friday from 8:30 AM to 5:30 PM and no Bank Holidays.

• Provide face-to-face advice and support to customers at the counter, focusing on Council Tax, Benefits, and Non-Domestic Rates.
• Engage with and support vulnerable customers, offering tailored assistance based on their specific needs.
• Promote and guide customers towards using the Council’s online services, enhancing digital engagement.
• Maintain up-to-date knowledge of relevant legislation and customer service processes.
• Perform basic administrative tasks, ensure accurate data entry, and manage customer information with strict adherence to data protection regulations.

• Proven experience in customer service.
• Previous knowledge of a local authority would be beneficial but not essential.
• Competency in IT systems and familiarity with digital services.
• Strong communication skills and the ability to empathise with customers.
• Ability to remain calm under pressure and handle sensitive situations professionally.
• Educated to at least GCSE level with grades C or above in English and Maths (or equivalent).
• Knowledge of data protection regulations and a commitment to maintaining confidentiality.

• Competitive hourly rate.
• Office hours that support a work-life balance, with no weekend or Bank Holiday working.
• Opportunity to contribute significantly to the community by supporting local residents.

To apply for the Customer Service Advisor position, please follow the link.