Customer Service Advisor - Huntress : Job Details

Our client are looking for an office-based Customer Service Advisor to join their team on a full-time basis.

The successful candidate will be an experienced customer service professional with excellent communication skills who is able to facilitate and build ongoing relationships with consumers. You will support consumers through proactive outbound phone and email activity whilst taking inbound calls relating to their products as well as supporting the Customer Service Manager.

Job Title: Customer Service Advisor

Location: Winnersh

Estimated Salary: £26,000 - £27,000 per annum

Responsibilities will include, but are not limited to:

• Setting up new customers on the system.
• Making outbound calls and logging customer interactions with Salesforce.
• Answering inbound calls and emails.
• Obtaining and maintaining knowledge of the product ranges.
• Promoting products and educating customers on new features where necessary.
• Developing key relationships with various external and internal stakeholders.
• Ensure compliance with Data Protection requirements (GDPR), maintaining the database and obtaining written/verbal consent for permission to contact.
• Support the Customer Service Manager with other tasks as required.

What we are looking for:

• Strong communication and telephony skills with flexibility to adapt style on an individual basis.
• Experienced in a customer service environment.
• Ability to work to daily deadlines and multi-tasking capability.
• Excellent listening skills.
• Ability to manage a large workload under pressure.
• Ability to use initiative and prioritise activities.
• Proficient use in Microsoft Office & Experience with CRM systems (Salesforce or SAP preferrable).
• Enthusiastic and reliable team player.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.