Customer Service Advisor - Workshop Recruitment : Job Details

Our client is looking for Customer Service Advisors to work in their busy Customer Service department for a 2-3 month period. You will have excellent customer service skills and be passionate about delivering a first-class service to customers. Previous experience in a call centre / contact centre or a busy customer facing environment is essential.

Key Duties

• Delivering an exceptional level of customer service
• Use CRM system to process inbound customer contact which could be received via phone, email, customer portal, live chat etc.
• Resolving queries at first point of contact
• Data entry accuracy – customer details, recording of complaints, account changes etc.
• Processing engineer job results ensuring customer is kept up to date and account updated as required
• Listening to customers, understanding their needs and providing tailored solutions
• Undertaking some back-office administration tasks
• Managing your own daily workload

Skills and Knowledge

• Being passionate about customer service
• Ability to communicate effectively
• Have a positive can-do attitude
• Ability to work under pressure and multitask
• Strong IT skills
• Recent call centre experience is highly desirable
• Experience of working in a busy customer facing environment is desirable