Customer Service Advisor - Castlefield Recruitment : Job Details

LN19269 | Customer Services Advisor | Full time | Permanent | Leeds | £23,000

Client:

Castlefield Recruitment are currently working with an excellent organisation, who are looking to recruit a Customer Service Advisor. This role is hybrid following passing probation. This is a brilliant opportunity to someone with excellent customer service experience looking for a full time role and to develop their skillset. They are based in offices which are easily accessible via public transport and free onsite parking is available on site.

Duties will include:

• To be the first point of resolution to customers
• To have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the internal system.
• The key purpose of this post is to resolve face to face, telephone, electronic, letter, text customer enquiries.
• Remain confidential and professional while processing sensitive information relating to customers and clients.
• Taking a proactive approach to customer care, ensuring high customer satisfaction.

The successful candidate will:

• Have experience handling a high volume of inbound calls
• Have a positive and proactive attitude
• Strong communication skills

To apply for the position please use the link provided or contact Libby Nightingale.