Customer Service Advisor - People Solutions Group Limited : Job Details

Customer Service Advisor

Hours (Monday - Friday 8 hours a day between 08:00 / 18:00) 

Annual Salary of £24,322

What's in it for me?

People Solutions are currently recruiting for Customer Service Advior on a Fixed Term Contract until the end of December 2025 for our client who are a market leader in the logistics industry.

As a Customer Service Advisor your main purpose will be to handle inbound calls from existing clients and log order details accordingly.

Benefits

• Flexible working hours
• On-site parking
• Access to the blue light card
• Day to Day Duties

Day to Day Duties

As a Customer Service Advisor your day to day duties will include;

• Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries
• Ensure that all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed SOPs
• Liaise with Customer Service colleagues, providing support as required in the provision of excellent service to our customers
• As required, liaise with customers to ensure they are aware of any relevant product or service issue that may impact them
• Support the business national target for continued improvement of customer satisfaction scores
• Act as a point of contact between internal/external stakeholder and customer as appropriate, ensuring information is disseminated swiftly and accurately

Essential Experience

To be successful in the role of Customer Service Advisor the following skills are essential

• Previous experienced in a fast paced administrative role
• Excellent attention to detail
• Proficiency in all MS packages

Desirable Experience

As a Customer Service Advisor the following skills are desirable:

• Available imminently

What training is provided?

• Full training on company policies and procedures will be provided.

Contact

Apply today by clicking below