Customer Service Advisor - Ingeus : Job Details

Customer Service Advisor

Salary: Circa £27,000 per annum + PackageCovering Marylebone, London - Initial Office-Based role which may develop into Hybrid WorkingDuration: Fixed Term Contract (31.5hrs per week) until August 2025

There may be opportunities to be retained in the business following completion of the contract

The successful candidate will co-ordinate & oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise targets, productivity & customer service.

What you will be doing?

• Welcoming & greeting Service Users on arrival; both Face to Face or via telephone/video call
• Managing daily appointment sessions
• Carrying out 'reminder calls to customers for appointments
• Monitoring session progress & backfill appointments where necessary
• Working collaboratively with other Assessment Centres (including Team Members, Team Leaders & Health Care Practitioners)

To be successful you require:

• Strong IT Literacy - working knowledge of CRMs
• Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs
• Exposure to dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with 'lived experience. Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users

At Ingeus, weve spent time listening to our employees to build our benefits package;

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• Private pension scheme
• Private Medical insurance
• Maternity and Parental Leave
• Online shopping discounts
• Variety of other financial and lifestyle options

About Ingeus

Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at

Please note, if we receive a high volume of applications, the role may be closed early.