Customer Service Advisor - The Recruitment Lab : Job Details

Customer Service Advisor

Our Client is looking for a dedicated and detail-oriented individual to join their Customer Service team. You'll be the first point of contact for their customers with queries or questions on service and ensuring a smooth / positive experience throughout their journey.

The company is a leading provider of Business Utilities Solutions, situated in the heart of Brighton and renowned for its outstanding customer service.

If you're a positive, motivated, and customer service orientated individual who enjoys working in a team, we want to hear from you! This is a great opportunity to build a rewarding career with a growing company.

A competitive package is provided that includes:

• Basic Salary £23,000 per annum + performance bonuses!
• Paid time off, increasing with length of service.
• Comprehensive benefits package (health insurance, wellness programs, etc.).
• Fun and social work environment with regular team activities.
• Opportunities for growth and development.

You'll be a great fit if:

• You have a passion for helping others and building strong relationships
• You possess excellent communication skills, both written and verbal.
• You're a quick learner with a knack for problem-solving.
• You're a team player who thrives in a fast-paced environment.
• You're proficient in using common office software (Microsoft Word, Excel, Outlook).

Responsibilities:

• Handle customer inquiries and complaints via phone, email, etc.
• Resolve issues related to accounts, billing, and service.
• Maintain accurate and up-to-date customer records.
• Welcome new clients and ensure they have all the information they need.
• Identify opportunities to upsell and expand client services (commission-earning!).
• Collaborate with internal and external partners to find solutions.

Ready to take your career to the next level? Apply today!