Customer Service Advisor - Elliot Scott Group : Job Details

Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy while supporting customers who may need that extra mile? If so, this could be the role for you.

We’re looking for a Customer Service Advisor to join our in-house Contact Centre, helping us provide outstanding support to our customers. This is a busy and varied role where every day brings a new challenge.

• Acting as the first point of contact for customers and stakeholders.
• Handling housing and repair-related queries through various communication channels.
• Providing excellent customer service with patience, empathy, and professionalism.
• Escalating and directing queries to relevant teams or contractors as needed.
• Working closely with colleagues and business partners to ensure seamless service delivery.

• Previous experience in a customer service role, ideally within the social housing sector (though not essential).
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and experience using CRM systems.
• A proactive and solution-focused mindset.
• A genuine passion for helping others and making a difference.

Salary: £26,900

If this sounds like your next challenge, we’d love to hear from you! Apply today!

Elliot Scott Group is acting as an employment agency for this vacancy.