Customer Service Advisor - Michael Page Finance : Job Details

The Customer Service Advisor will be responsible for delivering exceptional customer support by managing queries, resolving concerns, and ensuring a smooth customer experience. This role requires strong problem-solving abilities and a customer-first approach.

Client Details

Our client is a reputable and customer-oriented company dedicated to providing outstanding products and services in Romsey. With a strong industry presence and a commitment to excellence, they have built a loyal customer base and a positive working environment. They value teamwork, innovation, and continuous improvement.

Description

The key responsibilities for the Customer Service Advisor role are:

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products and services.
• Resolve customer issues in a timely and professional manner.
• Process orders, returns, and account updates.
• Work closely with internal teams to ensure customer satisfaction.
• Maintain up-to-date customer records and documentation.
• Identify opportunities for service improvements and efficiency's.

Profile

The successful candidate for the Customer Service Advisor role is someone with the following:

• Previous experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Excellent problem-solving and multitasking abilities.
• Proficiency in Microsoft Office and CRM systems.
• A proactive and positive attitude towards customer service.

Job Offer

The candidate for the Customer Service Advisor role will receive the following:

• Competitive salary and benefits package.
• Opportunities for career development and training.
• Supportive and friendly team environment.
• Modern office facilities with free parking.
• Company events and incentives.

This is an excellent opportunity for a motivated individual to join a growing company and make a real impact in customer service.