Customer Service Advisor - Adecco : Job Details

Customer Service Advisor - Hybrid Role (Carlisle)

Salary: £23,000 - £23,500 DOE

Adecco is thrilled to be recruiting for a Customer Service Advisor based in Carlisle. This is a hybrid role, offering a fantastic opportunity for a highly organised and self-motivated individual with a positive outlook.

Core Responsibilities:

• Ensure excellent customer service by following quality assurance standards.
• Handle initial responses to customer complaints and escalate when necessary.
• Provide customers with clear and accurate information regarding district heat networks and available services.
• Identify and resolve account and meter reading discrepancies within the billing platform.
• Generate and analyse reports on account statuses, taking appropriate actions to resolve outstanding issues.
• Coordinate and present servicing updates, forecasts, and progress reports to internal teams.

Requirements:

• Previous experience in a customer service role is essential.
• Strong organisational and communication skills.
• Ability to work independently and as part of a team.

If you're looking for a new challenge and have the skills required, apply now with an up-to-date CV!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.