Customer Service Advisor - Reed : Job Details

Reed Business Support, the UK's leading specialist recruitment partner, is seeking a Customer Service Executive for our client based in Maidstone. This is an exciting opportunity to join a dynamic team in a fast-paced environment. The ideal candidate will be immediately available to start work and must be able to commute to our client's office in Maidstone and commit to a 12-month fixed term contract.

• Provide exceptional customer service and support throughout the entire lifecycle of customer interactions.
• Manage customer relationships through proactive communication, including email, inbound and outbound calls, and face-to-face meetings when necessary.
• Develop and adopt a consultative sales approach to identify leads, opportunities, and customer needs, aiming to maximise revenue.
• Maintain accurate and detailed records of all customer interactions and project-related activities using Salesforce and other back-office applications.
• Collaborate with team members and other departments to enhance service delivery and customer satisfaction.
• Manage a pipeline of projects and communicate progress to the team and management effectively.

• Proven experience in a similar Customer Service Executive role, ideally within a fast-paced sales or customer service environment.
• Excellent communication and interpersonal skills, confident in both phone and in-person interactions.
• Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.
• Proficiency in using CRM systems, preferably Salesforce.
• Ability to work independently and as part of a team, with a strong sense of accountability and professionalism.

• Competitive pay rates and prompt payment.
• Flexible working arrangements to suit your lifestyle and commitments.
• Access to a variety of assignments across different industries.
• Dedicated consultant to support your career development.
• Opportunity to accumulate holiday pay for paid time off.
• Contributions to pension scheme to help you save for the future.
• Access to Reed Discount Club for a range of discounts on services and products.
• Work with a reputable agency known for its high standards and quality service.

If you are a driven, customer-focused individual looking for an exciting new challenge as a Customer Service Executive, please submit your CV to apply for this position. The ideal candidate will need to show experience obtained from a similar role, be in commutable distance to our client in Maidstone, and be available to start work immediately.