Customer Service Advisor - Ascendant Recruitment : Job Details

Customer Service Advisor Permanent £26,000 to £28,000 + Bonus South Milton Keynes Full Time Office Based Must drive due to location

My highly successful client is looking for a Customer Service Advisor who has a passion for providing outstanding customer service. You will be the first point of contact for customer enquiries, building rapport and customer loyalty. You will be supporting businesses from order enquiries to order processing and delivery. You will be a great problem solver, aiming to resolve queries as efficiently and effectively as possible. As a Customer Service Advisor, you will nurture and develop relationships with your customers which enables the business to maintain and grow its portfolio of smaller customers.

Customer Service Advisor Responsibilities:

• Provide efficient and effective customer service via telephone and email
• To maintain correct customer information on in house systems
• Communicate effectively with internal departments to resolve customer queries
• Provide sales advice and support on new and replacement orders
• Work in partnership with delivery partners to help resolve shipping errors
• Provide friendly, professional and timely advice and service to all customers, to enable the maintenance and growth of the smaller customer accounts.
• The Customer Service Team pride themselves on always communicating professionally and honestly with our customers.

Customer Service Advisor Key attributes

• Able to work in a time pressure environment
• Able to stay calm when dealing with challenging situations
• Ability to deal with complaints efficiently helping resolve the query whilst offering the best service possible to our customers.
• Professional, flexible in approach and confident
• Team player
• Proficient oral and written communication skills clear communicator.

Benefits

• Free Parking
• 33 Days holiday per annum

If you feel you have what it takes to be a Customer Service Advisor, please apply today because we d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk