Customer Service Advisor - Nights - Residential Management Group Ltd : Job Details

Customer Service Advisor – Nights

8 HOUR NIGHT SHIFT between hours of 8pm-8am – 3 nights on:3 nights off

Northwich, CW9

Permanent - Pert Time contract (average of 28 hours per week)

£12.30 per hour/£17,970.45 (based on average of 28 hours per week)

Residential Management Group is a large, established, market leading property management company and is growing and its 24/7 Customer Service Centre has exciting opportunity for permanent Night Shift Customer Centre Advisor, based in Northwich.

What hours will I be working?

Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customer’s queries. You’ll be working 3 nights on / 3 nights off working between 8pm and 8am incl Saturdays & Sundays.

For your fully comprehensive induction (approximately 4 weeks), you will be working 8 hour DAYS. You will have a dedicated ‘buddy’ to support you during your training, and when you’re fully confident/competent, you’ll move to your Out of Hours shifts and your buddy will join you initially, to support you in your new role.

Upon completion of your training, you’ll be working an 8 hour NIGHT shift between 8pm and 8am.

You must be fluent in both written and spoken English, to be considered for this exciting opportunity!

What will I be doing?

• Working your 8 hour shift been 8pm to 8am, you will be receiving calls from customers, some of which are likely to be emergency in nature – therefore, you'll need to be able to support with the situation professionally, calmly and confidently.
• Ensure all contact with customers is accurately recorded on their computer-based record.
• Process all documentation resulting from customer contacts, ensuring information is passed to colleagues to action.
• When not taking customer calls, through the night you'll be responding to existing outstanding customer queries relating to their properties and accounts, via email - therefore we’re looking for strong administrative skills too.

What skills and experience will I need?

• Solid admin experience
• The ability to remain calm and professional in emergency situations
• Excellent listening and communication skills, both written and verbal
• Working knowledge of Outlook, Excel and Word
• Able to carry out instructions quickly and accurately
• Good organisational skills with the ability to work to deadlines

What do we have to offer you?

• 23.5 days annual leave plus never work your Birthday!
• Free onsite parking
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases, free or discounted gym memberships and take advantage of many exclusive offers!
• A comprehensive induction / training period with dedicated ‘Buddy’ and Team Leader support