Customer Service Advisor - Smart Team - Calisen Metering : Job Details

At Calisen, we are dedicated to owning and managing essential energy infrastructure assets that promote smarter energy for everyone.

Through our smart metering, installation, data services, EV charging infrastructure, and electrification of heat, we’re fostering a more sustainable future. Our core business values drive us to bring smarter energy solutions to all. With growth and development happening across all sectors of our business, we now have a fantastic opportunity for you to join us as a Temporary Customer Service Advisor within our dynamic smart metering exchange team.

About the Role

As a Customer Service Advisor at Calisen, you'll be the champion of our phone lines, scheduling smart meter appointments and delivering exceptional customer service. You'll work closely with various departments, find innovative solutions, and manage administrative tasks, such as generating letters for our valued customers.

Embark on a 6-month journey, working 37.5 hours per week. Our fixed shift pattern runs from 8am to 8pm, Monday to Friday, with just one Saturday shift every four weeks from 8am to 5pm. Enjoy the flexibility of our hybrid setup – combining work-from-home days with at least two days a week in our vibrant Wigan call centre HQ. Earn a pro rata annual salary of £23,400 while making a real impact.

What We’re Looking For

• An energetic candidate with a strong educational background (minimum GCSE level).
• Excellent telephone skills and proficiency in Microsoft Office.
• Ability to thrive in a fast-paced environment, with previous customer service experience (telephone-based or face-to-face).
• Call centre experience is a bonus.
• Outstanding communication and interpersonal skills.
• A team player who can also take the initiative and shine individually.
• Superb organisational and administrative skills.

Calisen is a proud Real Living Wage employer, committed to fair and competitive pay that reflects the true cost of living. We believe in the inherent value of our colleagues and strive to enhance their well-being, fostering a positive and thriving workplace.

We are dedicated to providing a diverse, equitable, safe, and inclusive environment. The diversity of our teams strengthens our business and relationships with our customers. We welcome applications from individuals of all ages, genders, races, religions, beliefs, sexual orientations, marital statuses, neurodiversities, and physical abilities.

As a Disability Confident Employer, we are happy to consider any reasonable adjustments candidates may need during the recruitment process. You will be asked if you require any adjustments during your application.

Please note that all successful applicants will undergo relevant employment reference, background, financial, and criminal record checks appropriate for the role offered.

Apply now to start your adventure with Calisen and make a real difference in smarter energy solutions!