Customer Service Agent - Entry Level - Vermelo RPO : Job Details

�? Customer Service Agent - Entry Level �?

Starting salary: £22,308Location: Lakeside, North Harbour, PortsmouthStart Date: 14th October 2024

?? No Experience? No Problem! Full Training Provided ??

About Us

Do you have a passion for animals and love helping others? Join our vibrant, growing team at our modern Lakeside office in Portsmouth! Whether you're looking for an exciting new challenge or your first step into an office-based role, we'd love to hear from you.

We're dedicated to supporting pet owners with all their insurance needs. As a Customer Service Agent, you'll be the voice of our business-providing friendly and professional assistance to our customers on their pet insurance queries, renewals, and new policies. With a strong commitment to personal development, we offer fantastic training and clear pathways to progress your career. ??

Why You'll Love This Role

• Make a Difference Every Day: Help pet owners when they need it most.
• Full Training Provided: Learn everything you need, with a supportive team guiding you every step of the way.
• Exciting Career Growth: We are committed to your success with opportunities for advancement within our growing company.
• Workplace Perks: Enjoy our modern, welcoming office with fantastic amenities and a team that feels like family.

What You'll Be Doing

• Customer Support: Answer incoming calls and emails, helping with queries, policy renewals, new business, and more.
• Policy Management: Guide customers through the lifecycle of their pet insurance policies.
• Teamwork: Collaborate with veterinary practices, breeders, and policyholders to resolve customer inquiries.
• Admin Duties: Keep policies up to date and provide administrative support.

About You

• Passionate about Animals: You care about pets and the people who love them.
• People Person: Comfortable talking to customers over the phone and via email.
• Customer Service Experience: Previous experience in retail or hospitality? Perfect! We welcome candidates from all customer-facing backgrounds.
• Resilient and Hardworking: Able to stay positive and proactive in a busy environment.
• Personable and Professional: You're someone who can connect with customers and build trust.

Perks & Benefits

• ?? Collaborative & Friendly Work Environment
• ?? Competitive Salary Progression Scheme
• �? 25 Days Annual Leave + Bank Holidays, with the option to purchase an additional 3 days!
• �? Health Cash Plan: Support for your health and well-being.
• ?? Free Onsite Parking & Shuttle Service from central Portsmouth.
• �? Modern Lakeside Office: Wellness Wednesdays, Street Food Thursdays, and more!
• ?? Employee Discounts & Cashback: On shopping, dining, travel, and more.
• ?? Life Assurance (4x annual salary).
• ?? Structured Learning & Development Pathway.
• ?? Employee Referral Program: Earn rewards by referring friends!

Hours of Work

Full-Time (37.5 hours per week) with a 3-week rotational shift pattern:

• Week 1: Monday to Friday 8 am - 4 pm
• Week 2: Monday to Friday 9 am - 5:30 pm + a half-day Saturday (with a day off in the week).
• Week 3: Monday to Friday 12 pm - 8 pm

Note: No holidays during the first 4-6 weeks of training.

Ready to Make a Pawsitive Change?

Don't miss this opportunity to start your career with a company that cares about you and the people (and pets!) you support. Apply today and take the first step toward an exciting future!