Customer Service Agent - LVRECRUITMENT LTD : Job Details

Would you like to be part of a business that values, develops and supports their staff. One that treats you with respect and helps you to get the career you deserve?

I’m recruiting for a number of roles within a global logistics business with a department based in Bristol.

My client is a corporate business with a family feel. They offer excellent career development, benefits and support to give you the best opportunity to move forward in your career long term. We are looking for people who have a good attitude, enjoy team work and want to work for a company with strong values and for people who strive to do their best every day.

This role is part of an Ocean Import department which ensures timely and accurate movement of freight and information, while providing an exceptional customer service.

Role responsibilities & duties:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into the operational system
• Ensure documents are timely sent to customer or broker for customs purposes.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place
• Meet KPI standards in accordance with the Company’s procedures

Experience:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organisational skills.
• Good computer skills (Excel, Word).

Benefits:

• Private Medical Insurance
• Pensions scheme - additional payment options
• Life assurance
• Stock purchase plan
• Increased annual leave with length of service
• 26 work from home days per year

This role is based in Bristol and is office-based. Please only apply if you have your own transport and are able to attend an office Monday to Friday.

Salary is dependent on skills & experience and ranges between £25,000 - £28,000

If you feel this could suit you, please apply today with a copy of your CV.

LV Recruitment Ltd is an equal opportunities employer and does not discriminate on any grounds. If you do not hear from us within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying, you will register as a candidate with LV Recruitment Ltd.