Customer Service Agent - Northgate Vehicle Hire : Job Details

Salary: £26,149 pa / £28,144 pa + bonus up to £1,307 pa / £1,407 pa OTE (delete as appropriate, show actual salary if part-time) (delete as appropriate, show actual salary if part-time)Weekly Hours: 42.5 hours / week (update as appropriate)

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate Vehicle Hire

Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

(This paragraph can be deleted if not required)The branch in xxx (insert site name) is home to a fleet of over xxx (insert fleet size) light commercial vehicles servicing the xxx (insert area covered from branch) and offers a varied, constantly changing workload. It is a busy, exciting place to be and you can be sure that you will not ever be looking for something to do.

As a Customer Service Agent with Northgate Vehicle Hire, we offer:

Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (up to £1,307 pa / £1,407 pa OTE) (delete as appropriate)
• 24 days annual leave rising to26 days with service(+ bank holidays) and an extra day’s leave to celebrate your birthday
• free life assurance
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
• We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose whento get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.