Customer Service Agent - Marston Holdings Ltd : Job Details

Customer Service Advisor - Birmingham

We have an exciting opportunity for a Customer Service Advisor to join our team on a full time permanent basis.

As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre engaging with customers and helping them find a solution whether that’s processing payments agreeing a payment plan or helping them resolve a query. You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat email and letter correspondence.?Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

• Experience of handling and resolving difficult situations
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Comfortable working alone as well as part of a team

What's in it for you?

• Contract: Full time 37.5 hours per week
• Monday to Sunday working shifts between 8am - 8pm / Great work life balance and only working 1 in 3 Saturdays!
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel socialising and wellbeing

If this sounds like the job for you please apply....

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell we are the UK's largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of £326m employs over 5000 staff and has a network of 1000 self-employed enforcement agents. The business operates 21 services across several trading entities primarily in the UK.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.