Customer Service Agent - Reed : Job Details

Position: Amazon Customer Service Representative

About the Role: Are you passionate about delivering exceptional customer service and have experience with Amazon Seller Central or Vendor Central?

Our client is looking for a dedicated Amazon Customer Service Representative to join their team. You will be responsible for maintaining all service aspects of our Amazon operations on a day-to-day basis, ensuring smooth operational functions, and maintaining our product catalogue and front-end user experience to the highest standards.

Key Responsibilities:

Own the Amazon Customer Service Experience: Ensure both 1P & 3P sites operate smoothly daily.

Customer Interaction: Answer inbound queries, handle customer service calls, and perform associated administrative tasks.

Order Management: Manage purchase orders, returns, and chargebacks as required.

Opportunity Investigation: Identify and escalate opportunities for new customers and products.

Order and Delivery Handling: Efficiently manage enquiries, orders, and deliveries.

Page and Product Management: Assist the ECOMM specialist in managing product databases to ensure information is up-to-date and correctly priced.

Operational Assurance: Oversee standard order and return operations to ensure customer transactions function as expected:

Funds are appropriately captured.

Orders are correctly sent to ERP & WMS systems.

Timely order fulfilment and accurate email communications back to Amazon.

Continuous Learning: Stay updated with Amazon trends, innovations, and new technologies to shape the future of our Amazon presence.

Cost-effective Management: Handle relevant enquiries, orders, and deliveries at the best cost for the company while keeping management informed. This includes:

Providing delivery dates.

Managing back orders.

Investigating complaints.

Identifying and working to customer priorities.

Archiving and storage.

Dealing with returned products.

Team Collaboration: Work with other team members to continuously improve efficiencies and customer care, including liaising with the sales team.

Experience/Education:

Previous experience with Amazon Seller Central or Vendor Central.

Proficiency in Microsoft Excel.

Experience with an eCommerce business that ships physical goods.

Familiarity with ERP systems is a plus.

Experience with soft goods and dancewear is an advantage.

Whats in it for you?

You will be rewarded with an attractive salary along with excellent benefits including hybrid working.

If you are ready to take on this exciting role and meet the qualifications, please send your CV to . Alternatively apply online.